The Caribbean's 1st growth ecosystem for small and mid-sized BPO companies.
As the global BPO industry continues to evolve, heavily desired markets like Jamaica have long been dominated by the biggest companies.
Our ecosystem (talent marketplace, agent-centric model and remote work enablement arms) gives small and medium-sized BPO companies a fighting chance to expand to Jamaica and win big.
Since partnering with us removes the usual market-entry risks & high costs, EX=CX will swiftly become one of your biggest achievements at even higher profit margins.
There wouldn't be a need for our ecosystem 10 years ago since back then:
You didn’t need expensive, omni-channel marketing to attract the best high performers
You didn't have employee attrition rates averaging as high as 50-70%
You didn't have over 20,000+ BPO companies competing for dominance
You didn't have staffing costs accounting for up to 75% of a BPO's operational expenses
You didn’t have 79% of BPOs now using homeworking (a 36% increase since 2021)
You didn't have talent wars as costly as you do now
Lastly, you didn't have millions of BPO workers as fed up as they are now with traditional working conditions
"We wouldn't exist 10 years ago"
The Caribbean's 1st growth ecosystem for small and mid-sized BPO companies.
Long before contributing millions in revenue at some of the fastest-growing startups globally, my 6-year remote work journey in customer success, sales, and growth hacking wouldn't have taken off had I not started my career at a global BPO company based in Jamaica.
As a growth hacker, my peers and colleagues praise me as a risk-taker that's bold enough to "breaks things" and who isn't afraid of change. But I have to credit the constant CX changes at the BPO I worked at for inspiring these traits from the start.
Like me, BPOs have launched the careers of tens of millions of successful people around the world. So BPOs are indeed essential. But they just need to "work better" to be highly desired places to work and be highly profitable at the same time. I'm determined to help make that happen.
A lot has changed in 10 years (especially since the pandemic). But companies still have to grow at the end of the day and that's why we exist today. To help people-centric BPOs win big despite the uncertainties, risks and chaos in our present markets
1 Full-time founder
2 Part-time employees
3 Freelancers
2 BPO Industry advisors
Completely bootstrapped
Started in October 2022
Current growth phase: Suspended operations
Pool of 5000+ BPO high performers
3 Business arms in operation
