Dec 21
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A Call Center Career
Posted on Wednesday, December 21, 2011 in Call Centers
Call center agents seem like they’ve got it easy. All they do is answer the phone, which is something everyone does on a daily basis. Sure, they need to converse with people on topics that normal folks don’t really get covered in normal phone calls, but that’s part of the job. From the outsider’s perspective, it is a “nothing” job, with no real work involved and no chance of care
Nov 30
3 Ways to Occupy Yourself during Downtime
Posted on Wednesday, November 30, 2011 in Call Centers
It’s said that the call center industry is a very unhealthy environment.
During the precious few breaks in between calls, most agents opt to spend in in the lunch room, or take five and have a smoke outside. Unfortunately, multiply these habits five times a day, five days a week, and what you get is either obesity or lung cancer.
Here at Call Center Escape, we aim to provide a much better alternative to keep
Nov 18
Inexpensive Ways to Relieve Stress
Posted on Friday, November 18, 2011 in Call Centers
Working as a call center agent definitely involves a lot of stress. This is something that not everyone is aware of. Some people think you have a pretty easy job because you’re seated the whole time that you’re working a steady shift, unlike travelling salespeople with regular schedules and demanding quotas. Others think a call center is free from stress just because you get to stay in an airconditioned
Nov 11
Keeping Stress Away
Posted on Friday, November 11, 2011 in Business
You know how stressful call center life can be. You have to do cold calling to offer potential clients diet pills, Internet service packages, or SEO services. You deal with irate clients from time to time. You always have to explain yourself to a demanding supervisor. You need to coexist with prying coworkers, no matter how much you try to avoid interacting with them.
The job itself is tedious. You are devoid of en
Nov 7
How to Deal with the Stressful Call Center Life
Posted on Monday, November 7, 2011 in Call Centers
Handsome salary, hip and cool lifestyle, nights out during days off, and an adventurous circle of friends—all of these make the call center life appealing for many. On a daily basis, aspiring applicants flood the call center company’s recruitment office. They find time to endure the long hours of waiting, take the lengthy sets of exams, and wait for their names to be called for an interview. But, are they s
Nov 2
Relieve Stress by Shopping (Wisely)
Posted on Wednesday, November 2, 2011 in Business
Working in a call center could be a really tough job. Every day is a battle. There is the battle with irate customers. There is also that battle with colleagues or bosses whom you feel are trying your patience. Then, there’s that battle with your own stats. You try your best to get better and better each day.
Because of all these battles, it is just right for you to relax and unwind once in a while. A
Oct 27
How Call Centers can Succeed with Cloud Computing
Posted on Wednesday, October 27, 2010 in Call Centers
Cloud computing provides methods of acquiring software and computing capacity through a Web based server. This is beneficial for business because it enables companies to access new markets, assist customers and be able to differentiate in the market.
Cloud computing proves to be effective in making more connections, either to other businesses or to customers in order to expand your business. It is essential that yo
Sep 16
Organizing Contacts
Posted on Thursday, September 16, 2010 in Call Center Management
There are often different types of software’s that are installed in computers to enable them aid effective communication where necessary. A contact manager is one such software that has been recommended for most communication centres. This software helps in providing effective communication in diverse ways.
It is now impossible to do anything without effective communication especially those in the business areas.
Aug 10
The Best Practices in Managing Remote Call Center Agents
Posted on Tuesday, August 10, 2010 in Call Center Management
Managers in U.S. call centers are considering the notion of employing remote agents. Seeing that technology is no longer a problem, the main concern is how to manage remote agents without personal interaction with the call center supervisor. The important thing to practice is to invest resources in hiring qualified people – individuals who take the initiative, have the necessary skill requirements and are techni
Jun 17
Facing Customer Feedback
Posted on Thursday, June 17, 2010 in Customer Service Tips
Customer feedback is an important for the growth of any company or organization. The information provides companies a way to assess their process so far and their ability to live up to their promises. Collecting customer feedback, evaluating and responding to them, where necessary, is equally important to ensure that the customers’ demands are met.
Several ways for companies and contact centers to manage customer